Member's Site FAQ
Member Site Frequently Asked Questions
Is the member site secure?
Yes. It's a secure site supported through ACS Technologies, largest developer of church management software in the industry.
ACS uses secure 128 bit encrypted transmission technology. If you log in through our website, you are equally protected.
Who can see my information?
For now only staff and certain ministry leaders can view your information (except giving records). In the future, people with a
current connection to TFH who register on the site will be able to view your address, phone, email address, and pictures. No one
else on the Internet (i.e. spammers) will be able to see it.
Can I limit what others can see?
The default is set to eventually allow other TFH attendees to see your address, phone number, email address, and pictures in
order to help everyone at TFH stay connected, and it's already in use by staff and ministry leaders. If you prefer that other TFH
attendees not see some of this information, you can change your preferences. Under Home, select My Personal Preferences
and choose your Individual and Family Privacy Preferences.
I can see my giving history. Is this private?
Yes. Only you and authorized TFH staff members can see your giving information; no one else can see it. For more info on online
giving, go to our Online Giving page.
How do I update my personal information?
In the I Want to View section, go to My Complete Profile and click Edit at upper right. For more info, go to our Updating
Your Information page. To add, delete, or change info it won't allow you to edit, email denise@tfh.org. Changes are subject to
staff review and may take a few business days to become active on the site.
How do I add pictures?
Go to our Updating Your Information page.
What if I forget my password?
On the login screen, click Forgot your password to have a temporary one emailed to you. You'll need to know your
username, which usually follows this pattern: FirstnameLastname (e.g. if your name is Mary Smith, it would be MarySmith). If
that doesn't work, click on Forgot youruser name? to have that emailed to you before you request another password.
The temporary password expires with 24 hours of requesting it, so if it expires before you can log in with it, you'll need to
request another one. Also, the first time you log in using the new temporary password you'll be asked to change it before you
can proceed. Passwords must be at least 8 characters and include one uppercase letter, number or symbol (oftentimes two
are required). The strength bar turns green when it's strong enough.
Can I change my password?
Yes. Under Home select My Personal Preferences and choose Change My Password. The new password will take effect
immediately. Passwords must be at least 8 characters and include at least one uppercase letter, number, or symbol (oftentimes
two are required). The strength bar turns green when your password is strong enough.
For other TFH member site questions, please contact Denise Ohlin or (707) 455-7790 x111.
For questions about online giving, please contact Lorna Stalcup or (707) 455-7790 x115.
